I think they should hire more staff to handle customer inquiries! They are making us feel neglected.
Exactly! It’s really poor service when feedback isn’t even acknowledged. Their reputation is at stake here.
I wonder if they’re even tracking user feedback effectively. There should be a system in place to address common problems!
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Good point! If they are, they need to be more proactive in resolving issues.
I honestly think they might still be using a manual system for feedback. This isn’t the 90s—get some tech to help!
LOL, that would explain a lot! But really, they should adopt some modern CRM solutions!
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This conversation shines a light on a crucial aspect of their service. They need to understand how important timely support is.
Absolutely! With so many competitors, they can’t afford to drop the ball like this.