For sure! It’s almost like they want us to book elsewhere with how slow it is.
I reported a bug in the booking process last week. It kept switching dates on me! So annoying!
Wow, that’s a major issue! I haven’t encountered that, but it’s a red flag for sure. Hope they fix it soon.
And don’t get me started on the app’s search function! It often shows incorrect hotel availability. Has anyone else seen this?
I’ve noticed that too! It makes planning trips a headache and leads to so much confusion.
I think these bugs could be from recent updates. Sometimes newer versions introduce more problems than they solve.
Definitely! I feel like every time they update, something else breaks. Is anyone brave enough to roll back to an older version?
LOL, I’m honestly considering it! Maybe we need a support group for ‘Hilton App Survivors.’
I just want to know if they even test these features before rolling them out? Seems like common sense to me.
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Agreed! It’s baffling how many issues slip through the cracks. What’s their quality assurance process like?
I think we should email them directly with our concerns. If enough of us do, they might take action.
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Good idea, gtorres! I’ll draft up an email outlining all these issues. Together we can try to make a difference.
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Exactly, let’s keep the momentum going! If we don’t voice our frustrations, nothing will change!
I’ve noticed that the Hilton app’s customer support can be quite slow. I’ve emailed them before and waited days for a response. It’s frustrating!
I completely agree! I feel like their chat support is unhelpful too. A lot of canned responses that don’t really address the issue.
Has anyone else experienced issues with their feedback forms? I submitted a detailed report on a bug, and I never heard back.
Yeah, I sent multiple feedback entries and got no acknowledgment. It seems like they really don’t care about user input.
I’ve had similar problems too! I even tried calling their support line and was put on hold for ages. This definitely needs improvement!
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It’s not just frustrating but it can ruin the experience when you’re trying to resolve an issue quickly! Can they not streamline this process?
What do you guys think they should do to improve? More live chat options or quicker email responses?